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Frequently Asked Questions
In this section of
booklineshawaii.com, you will find the questions we are most frequently asked, as well as
the answers. We've separated these questions and answers into 4 different
areas—Navigation, Products, Ordering, and Shipping. If you have a question not listed
below, please visit the "Communicate With
Us" section of the Help Desk.
Navigating the Site
Products
Ordering
Shipping
I need help finding items. Where do I go?
Our site is
organized by type of product and then by subject matter.
Select first from the category tab at the top of the home page
and then look to the left for more selections.
I already know what items I want. How do I find them quickly?
In the left-hand column of every
booklineshawaii.com page, there is a box titled Search. You can type in either
title, author/artist isbn# or keywords pertaining to the information that you are looking
for. If we have it you'll find it here. You can also click on
the subject code area that you are interested in and check the
index at the bottom of the page.
How do I keep track of the items I've ordered?
To view the items you have already ordered,
click on View/Change
Shopping Cart in the navigation bar. Follow the simple instructions to delete items from your cart, or
adjust quantities.
How can I get more information about a certain product?
Simply e-mail us
with your specific question and we will be happy to provide you with any additional information you may need. Not only will
our staff answer all of your product questions, we will also provide you with information from the publisher/producer.
How can I order a hard to find product?
If you have not been able to locate that
special item you are looking for, simply e-mail us.
We will special order it for you or help you locate it. Prices and estimated delivery time for special orders may vary,
but we will notify you, via e-mail, with specific information related to your special order.
Once I put something in my shopping cart, can I take it out?
Certainly. Click on
View/Change Shopping Cart in the top navigation bar,
and change the quantity of the item you'd like to delete to zero. Click "Submit Changes,"
and the item will be deleted; the Shopping Cart page will reload to reflect the changes.
What if an item is mispriced, and I am charged too much?
With a database of over 30,000 products,
errors will occasionally occur. e-mail us
if you feel that the price for an item is incorrect, we will investigate the price, and immediately refund the
difference if the price was incorrect.
What forms of payment do you accept?
We accept Visa, MasterCard,
and Discover with online orders. To arrange for payment by check or money order, please call customer service
toll-free at 1-877-828-4852.
How secure is your secure ordering?
booklineshawaii.com uses Netscape's Secure
Socket Layer (SSL) technology to encrypt orders, ensuring that the order information will
not be intercepted in transit. All major credit card companies protect cardholders against
fraud, subject to a $50 deductible. booklineshawaii.com will protect you for this $50
portion in the highly unlikely situation that you ever encounter an inappropriate charge
involving our company.
Click here
for more information about our safe, secure online ordering.
I'm skeptical about ordering online. Are there other ways to order?
Online ordering is very safe, but you may
also submit your order via fax, phone or regular mail.
Click here for more information
about payment options.
Do you charge sales tax?
We only charge sales tax for applicable
products that are being shipped to Hawaii (4%).
How will I receive confirmation of my order?
Soon after you complete your order, you
will receive an e-mail confirming that we have received it. The message will include all
the information related to your order (except for your credit card number).
I'm dissatisfied with a past order. What will you do about it?
We offer a 100% satisfaction guarantee for
all items on our site. If you are unhappy with any product you have received from
booklineshawaii.com, you can return to us for a full refund.
Click here
for more information about our return policy.
Can I ship items to a different address than my own?
Yes. On the Send Order screen, enter
the name and address you would like the products shipped to in the "Ship To"
area below your address (if it is left blank, the order will be shipped to the "Bill
To" address. Shipping charges will be calculated relative to the shipping address. If
the address is in Hawaii, a 4% sales tax will apply.
Do you ship to my country?
booklineshawaii.com will ship products to
any country via First-Class mail.
I still have a question. How do I get in touch with you?
Please call or e-mail us
with any additional questions you may have that are not covered in this file.
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